Refund & Cancellation Policy

1) What you're purchasing

A Studygram learning profile is a digital product: an online diagnostic quiz (about 30 minutes) and a personalised report delivered to you online. Access is provided as soon as your payment is confirmed.

2) Change of mind — before you start

If you have not yet started the quiz, you can request a full refund within 14 days of purchase. Email us at hello@studygram.com.au with your order reference and we'll process it.

3) Once you've started or completed

Because this is a digital product delivered immediately, we generally cannot offer change-of-mind refunds once you have started or completed the assessment.

4) If something goes wrong

If you had a problem — you didn't receive your access link, couldn't sign in, or the assessment didn't work as described — please contact us at hello@studygram.com.au as soon as possible and we'll put it right or provide a refund.

5) Your Australian Consumer Law rights

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our digital products come with guarantees that cannot be excluded — for example, they must match their description and be fit for purpose. If there is a major failure, you may be entitled to a refund or other remedy under the Australian Consumer Law, regardless of the above.

6) How to request a refund

Email hello@studygram.com.au with the name and email used at purchase and your order/reference number. We aim to respond within 2 business days.

7) Contact

Studygram PTY LTD — ABN 472 603 971
426A Glenhuntly Road, Elsternwick, VIC 3185, Australia
hello@studygram.com.au